Virus? Internet Explorer and Itunes don't work....? - TechSpott

May 5th, 2010, 12:26 AM

I need some help. I thought I got some type of virus yesterday and I kept getting fake popups saying that I was infected. I can't remember the name of it, but I looked online and I think someone said it was some type of malware. I updated firefox and got rid of the annoying popups. Anyway, my itunes store will not connect and internet explorer will not connect, but firefox does work. Do I still have some type of problem? How do I fix it?
I can't even get internet explorer to connect to anything though....?

BrettM WinTeam · May 11th, 2010, 07:50 PM

First try this!

1. Click Start, please type "inetcpl.cpl" (without quotation marks) in the Start Search bar and press Enter to open the Internet options window.
2. Switch to the Advanced tab.
3. Click the Reset Internet Explorer Settings button.
4. Click Reset to confirm the operation.
5. Click Close when the resetting process finished.
6. Uncheck Enable third-party browser extensions option in the Settings box.
7. Click Apply, click OK.

Try to see if it works.

Also, check this site for more information!
http://www.webanswers.com/technology-computers/troubleshooting/internet-explorer-will-not-connect-to-the-internet-202d3f

I hope this helps!

Brett M,
Windows Outreach Team

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