mldebo

Quote

Don't die without sharing your PIN numbers.

原帖地�: TechSpott - Computer and technology forums http://www.techspott.com//showthread.php?p=672
That seems to be the lesson learned from Verizon's recent botched handling of a deceased man's account.

Bill Young of Calvin, W.Va died in June 2009, but Verizon Wireless continued to bill him until February 2010.

Young's daughter, Cynthia Lacy produced a death certificate for the company to certify her father's passing, but was told by a Verizon representative that without her father's PIN (personal identification number), she was not allowed access to the account, reports the St. Petersburg Times.

The Florida paper recounted the conversation Lacy allegedly had with Verizon:

'Well, there's nothing else I can do for you,' the representative said before laughing and hanging up the phone.

'This is wrong,' a frustrated Lacy said.

According to The Consumerist, the family needed the matter resolved before they could settle Young's estate.

Finally, after Lacy contacted the Consumer's Edge column of the St. Petersburg Times, Verizon took action. 'Bob Elek, a spokesman for Verizon, said the representative did not handle the case properly and has since been reprimanded and given coaching,' the St. Petersburg Times writes.



http://www.huffingtonpost.com/2010/0..._n_489865.html