miranda_remak

I have seen several posts regarding PC Security Software and all of these suggestions on how to remove it, BUT what do you do when it has already infected your computer to the point where all of the icons are gone, it blocks access to control panel, and it tells you that you can't do anything because spy ware has infiltrated the computer? This is on my father's computer, just trying to help him out! If any of you can help, that would be great!

Dielan44 Studios

this is known as a fake or rogue antivirus program, these are very difficult to remve since they deny almost all acess to your computer, I recomend going to www.malwarebytes.org and downloading that, try doing this in safe mode, when you hit the power button start hitting f8 until it shows the boot screen, using the up and down keys select safe mode with networking, go to the website above, download the program, run it, install, scan, remove.